If your bill pay payee information has changed, or you would like to update your payee nickname, you can edit payee information from within the Account Information tab in the Options window:

  1. Locate the payee that needs to be updated in your list and click on its corresponding Options link.
  2. Select the Account Information tab from the navigation on the left hand side of the Options window.
  3. The information in the Account number, Category, Nickname, and Phone fields can be changed.
    •  If the Address fields are not editable, this means the Bill Pay service has a payment relationship with that payee and gets payment delivery instructions directly from the payee.