Affinity Federal Credit Union

General Questions 6

• Holidays
• How do I find my member number?
• How do I view my account number?
• Refer a Friend
• What are your rates?

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Personal Information 4

• How do I change my address?
• How do I change my email address?
• How do I change my phone number?
• How do I change my name?

Fee Information 1

• What are your fees?

Locations & Hours 1

• Where are Affinity Branches located?

Loan Payments 3

• How do I make a loan payment?
• How do I make a loan payment using an outside account?
• How do I cancel a recurring Loan Payment from an External Account?

Zelle® 6

• What is Zelle®?
• How do I add a Zelle® contact / recipient?
• How do I send a Zelle® transfer?
• What are the Zelle® limits?
• How do I request money using Zelle®?

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Bill Pay 8

• How do I add a payee in bill pay?
• What is the bill pay limit?
• How do I edit, cancel, or stop a bill payment?
• How long does a bill payment take?
• How do I edit a bill pay payee?

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Internal Transfers 1

• How do I transfer to an Affinity member?

External Transfers 5

• What are External Transfers
• How do I add an External Account?
• How do I complete an External Transfer?
• How do I cancel a recurring External Transfer?
• What are the External Transfer limits?

Wire Transfers 4

• How do I send a Wire?
• What is the Wire limit?
• How do I increase my Wire limit?
• How do I receive a wire?

Alerts & Notifications 1

• How do I manage alerts?

Statements & Documents 3

• 1099-INT
• How do I sign up for eStatements?
• What do I do if I cannot view eStatements?

Online Deposits 3

• How do I make an Online Deposit?
• How do I make a Mobile Deposit?
• How do I increase my Online / Mobile Deposit Limit?

Money Management 2

• How do I add an account in Money Management?
• How do I get help with Money Management?

Security 1

• How do I change my phone number for verification?

Browsers & Operating Systems 1

• Is my browser compatible with Online Banking?

Quicken® & QuickBooks® 0

Terms & Conditions / Disclosures 0

FICO Score 0

Secure Email 1

• How do I view resolved or closed messages?

General Questions 5

• How do I notify Affinity of travel?
• My card is expiring. When will I receive my new card?
• How do I request a replacement card?
• Why was I charged an international transaction fee?
• Digital Issuance for Cards

Debit Cards 3

• How do I change my Debit Card PIN?
• What are the daily debit card limits?
• How do I increase my debit card limit?

Credit Cards 5

• How do I request a credit card balance transfer?
• Why did I receive a finance charge?
• How can I add an authorized user to my credit card?
• How do I increase my credit card limit?
• What is Pay with Points?

Credit Card Rewards 3

• Where can I see my credit card rewards points?
• How do I redeem my credit card rewards?
• When will I receive my credit card rewards points?

Card Disputes 1

• How do I dispute a Card transaction?

General Questions 4

• How do I dispute an ACH withdrawal?
• How do I stop a check payment?
• How do I stop an electronic (ACH) payment?
• When will I receive my Social Security deposit?

Account Information 7

• How do I know who my joint owners and beneficiaries are?
• How do I add a joint owner on my account?
• How do I show I am a joint owner on an account?
• How do I add a beneficiary on my account?
• How can I remove a beneficiary?

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Checking Accounts 2

• What type of Checking Accounts does Affinity offer?
• How do I order checks?

Savings Accounts 0

Certificate of Deposit 1

• How do I close my CD?

General Questions 6

• How do I change my loan due date?
• What is my loan payment amount?
• How do I get a payoff letter for my consumer loan?
• How do I request a deferment for my loan payments?
• Why does it show online that I owe two payments?

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Auto Loans 6

• Why did my auto loan payment amount increase?
• How can I get my title?
• How do I get a lien release letter for my auto loan?
• Do I have GAP Insurance on my vehicle?
• Do I have an Extended Warranty on my vehicle?

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Personal Loans 0

Home Loans / Lines of Credit 3

• How do I request a fixed rate for my HELOC?
• How do I get a payoff letter for my home loan?
• How do I paydown my Personal Line of Credit

Loan Deferments 12

• What is a deferment?
• Who would benefit from a deferment?
• Does Affinity offer deferments?
• What types of loans are eligible for deferment?
• What are requirements for a deferment?

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