General Questions

How do I dispute an ACH withdrawal?
To dispute an ACH withdrawal follow the steps below: Go to the Self-Service tab and click on Request Center*  Select the ACH (EXT WD) - Unauthorized Acti...
Thu, Jun 2, 2022 at 1:02 PM
How do I stop a check payment?
To place a Stop Payment on a check, complete the following steps. Go to the Self-Service tab and click on Stop Pay.  Choose single check or multiple chec...
Thu, May 19, 2022 at 8:17 AM
How do I stop an electronic (ACH) payment?
To place a stop on an electronic / ACH withdrawal, complete the following steps. Go to the Self-Service tab and click on Request Center* Select ACH - Sto...
Thu, Jun 2, 2022 at 1:02 PM
When will I receive my Social Security deposit?
In general, Social Security assigns payment dates according to the below: If you were born on the 1st through the 10th of the month, you’ll be paid o...
Thu, Dec 15, 2022 at 4:55 PM