General Questions

How do I notify Affinity of travel?
It is recommended to place travel notifications on your credit cards before traveling out of state, internationally, or outside your normal usage area.  Tra...
Mon, Jun 5, 2023 at 2:31 PM
My card is expiring. When will I receive my new card?
You will receive your new card approximately 2 weeks before your card expires. Please note, your card is valid through the end of the month for which it exp...
Mon, Apr 4, 2022 at 12:11 PM
How do I request a replacement card?
If your personal debit card or credit card is damaged, lost or stolen, you can request a replacement card by following the steps below: Go to Self-Serv...
Thu, Apr 20, 2023 at 1:44 PM
Why was I charged an international transaction fee?
Card transactions outside the US incur an international fee, except for the Cash Back Rewards Visa Signature credit card which includes a feature of no int...
Fri, Nov 18, 2022 at 3:47 PM
Digital Issuance for Cards
What is Digital Issuance?   The process of obtaining card credentials for mobile and online use without a physical card.  This allows for immediate access ...
Wed, Aug 9, 2023 at 8:34 AM