Affinity Federal Credit Union
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Knowledge base
General
General Questions
6
Holidays
How do I find my member number?
How do I view my account number?
Refer a Friend
What are your rates?
View all 6
Personal Information
4
How do I change my address?
How do I change my email address?
How do I change my phone number?
How do I change my name?
Fee Information
1
What are your fees?
Locations & Hours
1
Where are Affinity Branches located?
Transfers & Payments
Loan Payments
3
How do I make a loan payment?
How do I make a loan payment using an outside account?
How do I cancel a recurring Loan Payment from an External Account?
Zelle®
6
What is Zelle®?
How do I add a Zelle® contact / recipient?
How do I send a Zelle® transfer?
What are the Zelle® limits?
How do I request money using Zelle®?
View all 6
Bill Pay
8
How do I add a payee in bill pay?
What is the bill pay limit?
How do I edit, cancel, or stop a bill payment?
How long does a bill payment take?
How do I edit a bill pay payee?
View all 8
Internal Transfers
1
How do I transfer to an Affinity member?
External Transfers
5
What are External Transfers
How do I add an External Account?
How do I complete an External Transfer?
How do I cancel a recurring External Transfer?
What are the External Transfer limits?
Wire Transfers
4
How do I send a Wire?
What is the Wire limit?
How do I increase my Wire limit?
How do I receive a wire?
Online / Mobile Banking
Alerts & Notifications
1
How do I manage alerts?
Statements & Documents
3
1099-INT
How do I sign up for eStatements?
What do I do if I cannot view eStatements?
Online Deposits
3
How do I make an Online Deposit?
How do I make a Mobile Deposit?
How do I increase my Online / Mobile Deposit Limit?
Money Management
2
How do I add an account in Money Management?
How do I get help with Money Management?
Security
1
How do I change my phone number for verification?
Browsers & Operating Systems
1
Is my browser compatible with Online Banking?
Quicken® & QuickBooks®
0
Terms & Conditions / Disclosures
0
FICO Score
0
Secure Email
1
How do I view resolved or closed messages?
Debit & Credit Cards
General Questions
5
How do I notify Affinity of travel?
My card is expiring. When will I receive my new card?
How do I request a replacement card?
Why was I charged an international transaction fee?
Digital Issuance for Cards
Debit Cards
3
How do I change my Debit Card PIN?
What are the daily debit card limits?
How do I increase my debit card limit?
Credit Cards
5
How do I request a credit card balance transfer?
Why did I receive a finance charge?
How can I add an authorized user to my credit card?
How do I increase my credit card limit?
What is Pay with Points?
Credit Card Rewards
3
Where can I see my credit card rewards points?
How do I redeem my credit card rewards?
When will I receive my credit card rewards points?
Card Disputes
1
How do I dispute a Card transaction?
Deposit Accounts
General Questions
4
How do I dispute an ACH withdrawal?
How do I stop a check payment?
How do I stop an electronic (ACH) payment?
When will I receive my Social Security deposit?
Account Information
7
How do I know who my joint owners and beneficiaries are?
How do I add a joint owner on my account?
How do I show I am a joint owner on an account?
How do I add a beneficiary on my account?
How can I remove a beneficiary?
View all 7
Checking Accounts
2
What type of Checking Accounts does Affinity offer?
How do I order checks?
Savings Accounts
0
Certificate of Deposit
1
How do I close my CD?
Loans
General Questions
6
How do I change my loan due date?
What is my loan payment amount?
How do I get a payoff letter for my consumer loan?
How do I request a deferment for my loan payments?
Why does it show online that I owe two payments?
View all 6
Auto Loans
6
Why did my auto loan payment amount increase?
How can I get my title?
How do I get a lien release letter for my auto loan?
Do I have GAP Insurance on my vehicle?
Do I have an Extended Warranty on my vehicle?
View all 6
Personal Loans
0
Home Loans / Lines of Credit
3
How do I request a fixed rate for my HELOC?
How do I get a payoff letter for my home loan?
How do I paydown my Personal Line of Credit
Loan Deferments
12
What is a deferment?
Who would benefit from a deferment?
Does Affinity offer deferments?
What types of loans are eligible for deferment?
What are requirements for a deferment?
View all 12